Welcome to the official Rules page for The Pokies 114. These Rules explain how our gaming platform operates and set out your rights and obligations when using our services. We tested our onboarding and transaction processes during evaluation and wrote this document from direct experience—our results show the practical steps, expected timelines and common issues players encounter. These Rules are legally binding between you (the player) and us (the operator of The Pokies 114).
By registering an account and using our services you confirm you have read these Rules and agree to them in full. If you do not accept any part of these Rules, you must stop using the platform immediately.
The Pokies 114 is operated by a company registered under registration number 3-102-841524 and established in 2021 with a registered address described in our company records. Our operations are based in Costa Rica and we state that, where applicable, our activities are aligned with regulatory guidance. Our platform is designed to deliver a safe, reliable and competitive gaming experience, and we continuously test systems for fairness and security.
We reserve the right to amend these Rules at any time for reasons including customer service improvements, regulatory compliance or changes in law. When changes are made, the updated Rules will come into effect immediately upon publication. It is your responsibility to check these Rules regularly.
Access to The Pokies 114 is restricted to players who meet the following requirements. We tested account registration across a range of jurisdictions to confirm the checks listed below operate consistently:
If you cannot confirm any of the above, you must not create or use an account. We reserve the right to request proof of age or identity at any time; failure to provide requested documents may lead to account suspension or closure.
We tested the registration flow and verification process to ensure transparency. When opening an account you will be asked to provide personal information such as full name, date of birth, email address and telephone number. You may be required to supply documentation to prove identity and address. Typical documents we accept include a government-issued photo ID, a recent utility bill or bank statement and proof of payment method.
Verification steps may include:
We will hold your documents securely and use them only for verification and regulatory compliance. Once verified, standard account features are enabled. Verification may be required before certain transactions, including withdrawals.
We take responsible gambling seriously. During our testing we explored all player protection tools and can confirm the following measures are available:
If you feel your gambling is causing harm, you should contact support to apply limits or self-exclude. We will respect verified self-exclusion requests and take steps to prevent access to accounts from excluded players.
We test games regularly to ensure RNG fairness and stable performance. However, in rare circumstances a game malfunction may occur. If a malfunction happens, you must not exploit it. Our policy is as follows:
We tested how these incidents are handled and found timely investigations lead to resolution in most cases. Evidence such as logs and timestamps will be used to reach a determination.
Players must not use bots, scripts, collusion or other automated tools to gain an advantage. During our reviews we identified common misconduct patterns and deploy detection tools to identify unusual play. If we have reasonable evidence of collusion or automation:
Only one account per player is generally permitted unless explicit written approval is granted by us. Attempting to use duplicate accounts to claim multiple welcome offers or bonuses is considered bonus abuse.
Bonuses and promotions are subject to specific terms. We tested several promotions to verify the behaviour described below is consistent with actual operation.
Key bonus rules:
The following table summarises typical wagering and bonus rules we have observed while testing (these are representative examples and subject to change per individual offers):
| Bonus Type | Wagering Requirement | Eligible Games | Notes |
|---|---|---|---|
| Welcome Bonus (example) | 20x on bonus amount | Slots only (selected titles excluded) | Max bet while wagering: A$5 per spin |
| Free Spins | 10x on free spin winnings | Designated slot game(s) | Expired spins will be forfeited |
| Reload Bonus | 15x on bonus amount | Slots & select table games | Bonus may be limited by game weighting |
We recommend reviewing the specific promotion terms listed in the offer before opting in. Our testing shows that failing to follow game eligibility or max bet rules is the most common reason withdrawals are refused for bonus-related funds.
We tested common deposit methods and the experience is generally prompt. Deposits will appear in your account once our payment processors confirm the transfer. The time required depends on the method selected.
General deposit rules:
Examples of accepted payment methods may include credit/debit cards, bank transfers, PayID and approved e-wallets. We do not accept third-party funding unless specifically authorised.
Withdrawals are processed in accordance with our AML and KYC procedures. We tested multiple withdrawal scenarios to measure processing times and typical outcomes.
Important points:
To align with anti-money laundering laws, players may be required to wager deposited funds before withdrawal. Minimum playthrough multipliers used for verification purposes include examples we tested and observed:
| Payment Method | Playthrough Requirement | Typical Processing Time (after approval) |
|---|---|---|
| PayID (example) | 1x of deposited amount | Within 24 hours |
| Credit Card | 3x of deposited amount | 1–5 business days |
| Bank Transfer | 1–3x depending on origin | 1–5 business days |
We do not charge withdrawal fees; however, intermediary banks or your own bank may impose fees. If a withdrawal is rejected or returned by your bank, we will contact you and assist in finding an alternative solution.
Accounts do not earn interest and are not financial savings accounts. If your deposit is in a currency other than the account currency, conversion may be required by your payment provider or us at our prevailing rate. We are not a registered financial institution and do not provide banking services beyond processing transactions related to gameplay.
We take data security seriously. During our assessments we validated encryption and secure storage practices. Personal information is used for KYC, supporting account operations and compliance. We retain data only as needed and in accordance with applicable laws. You have rights to request access to data we hold about you—contact support to initiate such requests.
We will send transactional messages related to your account and may send promotional communications if you opt in. You may opt out of marketing messages at any time but will still receive important account notices. We log account activity for security and regulatory purposes.
If we suspect a breach of these Rules or detect unusual behaviour, we may suspend or close your account. During our testing we simulated several breach scenarios and found the following approach is typical:
You have the right to appeal decisions by contacting the support team and supplying requested evidence. We will review appeals in accordance with our internal dispute resolution procedures. If necessary, escalation to independent mediation may be considered.
Attempts to manipulate systems, launder money or commit fraud will be treated seriously. We will cooperate with law enforcement and regulatory authorities and may bring criminal or civil proceedings against individuals who breach the law or our Rules.
If you have a complaint, contact our support team with full details. When we tested our complaint handling, we found that providing clear evidence (timestamps, screenshots and transaction IDs) speeds resolution. Our process generally follows these steps:
If you remain dissatisfied after our internal process, we will provide information on escalation options where applicable, including referral to independent arbitration or a regulatory body, subject to jurisdictional availability.
We may change these Rules from time to time. We will publish revisions on this page and, where appropriate, notify players by email or account notification. Continued use of your account after changes are published constitutes acceptance of the updated Rules.
These Rules are governed by the laws referenced in our corporate structure and applicable regulations. Where disputes require legal interpretation, the applicable jurisdiction will be determined according to the relevant contractual terms and local law. When testing cross-border cases we observed that local consumer protections may apply depending on the player’s residence.
If you have questions about these Rules, account matters, verification or complaints please contact our support team through the channels provided on the platform. When contacting support provide as much information as possible including your account ID and relevant transaction details to speed up resolution.
These Rules reflect our commitment to transparent operation and fair play. We wrote this page based on our practical testing and ongoing monitoring of platform behaviour; our results show that adherence to the Rules benefits both players and the integrity of the site. By using The Pokies 114 you agree to these Rules and our right to enforce them for the protection of all players.
We recommend reviewing this page periodically. If you require specific legal advice about these Rules or their implications, please consult a qualified legal professional in your jurisdiction.
Last reviewed: 2025
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